- Definitions & Scope. The collective terms “we” and “us” refer to Orange Note, LLC: those who build and support the MetaPractice app as available through app stores as well as the MetaPractice website, metapractice.net. The term “MetaPractice” refers only to the mobile/desktop software (MetaPractice Teacher, MetaPractice Student) and metapractice.net website. This policy applies to you if you use MetaPractice or if you interact with us using our website or on our MetaPractice social media pages, and it gives effect to our commitment to protect your personal information.
- Information We Collect & Third Parties. We collect and store personal information that is given voluntarily by teachers, parents, and students, such as name, address, mobile phone number, and e-mail addresses.
- Sharing of information among users. A user will not be able to see any personal information of another user without their express consent, which will always take the form of an invitation between users to link accounts. Such requests can only be accepted or rejected within MetaPractice.
- Third Parties. This information will never be sold to third parties and will not be shared with third parties for marketing purposes.
- Legal Data Ownership. Personal information is owned by those who provide or create it, except for the case of written goal assignments. When a teacher assigns goals to a student, the student becomes the owner of the goals. This ownership is analogous to a student’s physical notebook that has assignments from various teachers.
- Digital media. Digital media (i.e., audio, video, PDFs and images) are not considered part of the definition of written goal assignments; digital media are owned by their creators. Digital media attached to written goal assignments will automatically expire after 30 days.
- Accessing & Updating Your Data. All personal data associated with users is available directly through the MetaPractice app / website. Your personal data such as name, e-mail, phone, etc. is transparently visible to you and always able to be changed from within the app. Other data such as the history of goals assigned, goals practiced, minutes practiced, goals completed, etc. is also transparently visible to the users who assign and practice the assigned goals. While we reserve the right to process anonymized practice data to generate analyses that will illuminate general patterns of teaching, learning, and monitoring (and we are under no obligation to share these voluntary anonymized analyses), these anonymized analyses do not generate any new data that pertains specifically to any particular user but are rather derivations, conclusions, theories, and calculations based on currently existing data. Therefore, requests to access one’s own data will be met with the response that users already have full access to all data that uniquely pertains to them. If a user finds inaccurate or incomplete data pertaining directly to them that they are unable to update within MetaPractice, the user may contact us as outlined in section [12].
- Data Portability. If a user wishes to share or transmit their owned data to a third party, we will not interfere with or in any way restrict the sharing or transmission of the user’s data. A user may also contact us as outlined below to request that their personal information be transmitted to a third party, provided the user and third party both agree that the data transmission is necessary. Depending on the quantity and complexity of the data transmission request, a fee payment may be required.
- How We Store & Protect Your Information. MetaPractice utilizes Google Cloud Firestore and is therefore subject to the same data storage and protection measures used by the Google storage systems, which are described by Google Cloud Firestore as of 5/7/20 as “at least industry standard systems and procedures.” Cloud Firestore automatically encrypts all data before it is written to disk, which means all of your data is encrypted.
- How We Use Your Information.
- We will analyze anonymized teaching, practicing, and monitoring data from teachers, students, and parents (respectively) to better understand the most effective ways to teach, practice and monitor practicing. Results of these anonymized analyses will be used to improve the app and may be published within the app or in newsletters to inform its users, and/or may be shared, published, or presented outside the app for public benefit, such as in social media, blogs, journals, or conferences.
- Restriction of Processing. You have the right to object to our processing your information, subject to the limitations of ownership as outlined in section [a]. If you would like to exercise this right, please contact us as outlined in section [12].
- Investigation Upon Complaint. If a user contacts us and warns that another user’s notes, goals, or other shared data indicates a breach of these Terms, we reserve the right to evaluate the personal data pertinent to the complaint in helping to determine any possible breach of these Terms (see Terms of Service).
- Data Retention & Deletion.
- Auto-Closing Accounts. When an existing teacher does not log in for a period of 1 year, their account and all associated non-shared data will be deleted permanently, but only after two notification e-mails are sent to warn of the deletion (1 month before and again 48 hours before). Student data will be deleted after a longer period of 5 years to accommodate the student who quits and restarts lessons a few years later.
- Deletion Requests. When a student, parent or teacher closes their account using the app or website, their data will be deleted permanently and immediately upon confirmation. This option is available within MetaPractice.
- Our data backup may hold deleted data for as long as a month after the data has been deleted by the user. Users who have already deleted their accounts and associated data may send a support request as outlined in section [12] to request all backup data to also be immediately deleted.
- MetaPractice.net only uses cookies that are used to remember and verify who users are.
- Log files. A log file for debugging purposes is created when a crash occurs in MetaPractice, and this is uploaded to Google Analytics. The log file will be anonymized and will not include any personal identifying information.
- Offline Persistence. There will inevitably be times when a user is unable to connect to the MetaPractice “cloud” but will need to use MetaPractice anyway. In order to provide the user with this reliability, MetaPractice stores the user’s actions on their own device until a connection to the MetaPractice server can again be established, at which point the queued actions and data are uploaded.
- Privacy Policy Updates. We reserve the right to change this privacy policy at any time. Any change will be effective ten (10) days after notification and posting of the revised policy.
- Contacting us. Questions and concerns may be sent to us using the contact method provided by MetaPractice.
